operating status
We reply during Munich office hours.
No live uptime dashboard, no fake percentages. Just the plain state of the service, written by the same small team that reads your messages.
| Channel | Current state | Expected reply |
|---|---|---|
| Recharge form | Open | Within 24 hours (Mon–Fri) |
| E-mail (help@ordepoint.org) | Open | Within 24 hours (Mon–Fri) |
| Phone (+49 1573 4826901) | Open | Live during office hours, voicemail otherwise |
| Open | Within 24 hours (Mon–Fri) |
Office hours
Monday to Friday, roughly 09:00 to 17:00 Central European Time. On German public holidays the office is closed and requests move on the next working day.
Planned maintenance
None planned right now. When the site needs to be taken offline for updates, a static notice appears at the top of every page a few days in advance.
Historical notes
- No incidents in the last 90 days that affected top-up delivery.
- The office closes automatically on Bavarian public holidays.
- If a mailbox filter blocks the confirmation, replies come from the same domain — help@ordepoint.org — so it is worth whitelisting.
All quiet on the status page.
The recharge form is a scroll away.